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Welcome to our Frequently Asked Questions page. That's where you can find the answers to most of your questions and read more information about New-Dating.com - international dating service which is aimed to help men from Europe, USA, Australia and other parts of the globe to find their potential life partners in Russia, Ukraine, other FSU countries. You can easily find your second half here; you just have to JOIN our growing community. Pay attention to the fact that many features are free of charge on our site, so you can take advantage of:
* Free sign up process
* Free photo uploading
* Free search
* Free unlimited Greetings (short messages)
* Free incoming mails reading and forum reading
* Free favorites' and guests' gallery
If you are an active, self-sufficient and successful in your career, but still have not found your match and potential life partner, this can be a good way to start your search and initiate relationship. When you decide to BECOME PRIVILEGED MEMBER you will have access to our premium services. Below you can find more detailed answers to the questions you may have.

FAQ: Frequently Asked Questions (with answers!)


1. I need some help. How can I contact website stuff?

2. HOW DO I CHANGE MY E-MAIL/PASSWORD?

3. HOW DO I BECOME A NEW MEMBER?

4. HOW DO I UPDATE MY PROFILE?

5. HOW DO I DELETE MY PROFILE?

6. WHY I CANT REGISTER AS SYSTEM SAYS MY E-MAIL IS ALREADY REGISTERED?

7. WHY SHOULD I POST MY PICTURES?

8. WHAT PICTURES ARE NOT ALLOWED?

9. HOW DO I ADD PICTURES?

10. WHY I CANNOT SEND MY DIRECT E-MAIL TO ANOTHER MEMBER?

11. How can i contact website admin?

12. CAN I GIVE AND RECEIVE DIRECT CONTACT IF I PAY FOR A PRIVILEGED MEMBERSHIP?

13. WHAT IS YOUR ANTI-SCAM POLICY?

14. CAN I SEND AND RECEIVE E-MAILS THROUGH YOUR INTERNAL E-MAIL SYSTEM BEFORE I PAY FOR A FULL MEMBERSHIP?

15. DO YOU MAKE RECURRING CHARGES?

16. WHO WRITES THE LETTERS, WHO DOES THE TRANSLATIONS, CAN I GET THE GIRLS' ADDRESSES/TELEPHONE NUMBERS ETC? I SENT GREETINGS TO SEVERAL GIRLS AND THE REPLY WAS VERY QUICK AND IN ENGLISH. I KNOW FEW GIRLS SPEAK ENGLISH OR HAVE COMPUTER AT HOME SO IT SURPRISES ME HOW QUICK AND CLEAR THEIR RESPONSE WAS. WHY IS THIS?

17. WHERE I CAN SEE THE DATE SHOWING WHEN THE AD HAS BEEN POSTED ON THE WEBSITE?

18. Would you please let me know how I can upgrade my membership?

19. What is your refund policy?

20. I stopped receiving any notifications from New-Dating.com. Why?

21. If I accidentally delete the message , can the administrator of site help me retrieve it?


Q.

I need some help. How can I contact website stuff?

A.

You can ask your questions or contact us by sending message to [email protected]


Q.

HOW DO I CHANGE MY E-MAIL/PASSWORD?

A.

You need to login as a member first, then go to My profile Settings choose your new e-mail address or password, and confirm changes by hitting Save button below. After this you can log in with your new data.


Q.

HOW DO I BECOME A NEW MEMBER?

A.

It's easy to do - just go to left panel and click "Join Us Now" link. It takes only a few minutes to complete your registration. When you click "Join Us Now" link, a separate registration window will pop up. On the registration window, pick e-mail, password, gender, sexual preference and age. You also can make use of the optional offer to receive our weekly newsletter of new members profiles. You also should read our Registration Rules. After this hit Sign up button. Be sure to remember your valid e-mail and password you provided while registering. This info also will be sent to your e-mail and you will need this every time when you log in. Your registration is not done yet. Doing Step 2 you will add more personal information about yourself, add 2 photos, write in short about your preferences. Sending message to [email protected] you can always get assistance and answers to your questions.


Q.

HOW DO I UPDATE MY PROFILE?

A.

You need to login first, then go to My Profile. In the Settings section you can change your email address, password, age, orientation, subscription. All the other information including personal text and pictures can be edited in Profile section. Your profile will also be updated and moved to the top with a new register date when you become a Privileged member.


Q.

HOW DO I DELETE MY PROFILE?

A.

You need to login first, then go to My Profile ->Settings. At the bottom you will find link Remove my profile. Make sure you really want to delete your profile by confirming it. Your profile will be immediately removed from the database along with your pictures.


Q.

WHY I CANT REGISTER AS SYSTEM SAYS MY E-MAIL IS ALREADY REGISTERED?

A.

If you started to create your ad within but then on some reason were not able to complete your registration, the system saves your login information, and when you try register anew, an error message will pop up. Our system is designed this way to protect against junk ads. If you need to continue your registration, you need to log in from the Home page as a member and this will automatically allow you to the Registration, Step 2.


Q.

WHY SHOULD I POST MY PICTURES?

A.

Ads with pictures get browsed several times more often than those without pictures, and consequently receive more responses. There is little chance that your ad will be noticed and appreciated if it has no picture. Majority of our members automatically choose Show profiles with pictures and this way you are not included into the most active search zone. It means that very little number of people may read your profile. If you can't post your pictures yourself, send them to [email protected], we will add them for you. Such ads also will not be saved in the database after three months passing since registered.


Q.

WHAT PICTURES ARE NOT ALLOWED?

A.

Prohibited pictures include but not limited to: (all pictures are subject to edit)
- Nude, obscene, sexual or otherwise offensive pictures;
- Cartoon characters;
- Pictures of celebrities;
- Pictures showing no people;
- Group photos;
- Any other copyrighted pictures.


Q.

HOW DO I ADD PICTURES?

A.

There are two easy ways: do it yourself or we do it for you.
Option 1: upload pictures yourself when creating/editing your profile.
To upload pictures directly from your computer, follow the instructions below:
1) Register as member first by following the instructions above;
2) Doing Step 2 of your Registration (or in Profile section if you edit your ad) locate your picture on your computer by clicking Browse button. You can upload two pictures;
3) If you want to change the pictures uploaded, you can always add or re-load your pictures by going to your ad-editing area (Login - My profile- Profile). Be sure to crop your pictures if necessary before uploading. It may take 12-24 hours for your pictures to appear on your ad in business days, and up to 72 hours on weekends or holidays.

Option2: If you have a problem uploading your pictures yourself, we can resize and post your pictures for you. Be sure to select pictures showing your face and your body shape. To help us speed up the process when you email or mail your pictures, please include the following information:
1) Your ID number
2) Your e-mail
3) Your password
This will allow us to locate you faster in our database. If you email pictures to us, please send them to email [email protected]


Q.

WHY I CANNOT SEND MY DIRECT E-MAIL TO ANOTHER MEMBER?

A.

Exchanging personal mailing information is a privilege of New Dating Paid members, they can both send and receive contact details from all other registered members. The filter deletes any contact information included into the messages of regular members automatically.


Q.

How can i contact website admin?

A.

8am -8pm GMT+2 mail us: [email protected] Your message will be answered within 24 hours.


Q.

CAN I GIVE AND RECEIVE DIRECT CONTACT IF I PAY FOR A PRIVILEGED MEMBERSHIP?

A.

All Privileged members who bought membership can give and receive direct contact information including e-mail, phone, home address, icq, etc.


Q.

WHAT IS YOUR ANTI-SCAM POLICY?

A.

We do struggle against such members, delete their information, block further access to the site, add information to the black list. Any problems in this regard can be discussed at our Forum. Unfortunately we do not have possibility to meet our members personally due to the big number of people and also geographical variety. Most depends on the members themselves. On our side we offer good conveniences for our members to get new acquaintances and start relationships but success of this relationship depends only on the couple who choose each other but not us.


Q.

CAN I SEND AND RECEIVE E-MAILS THROUGH YOUR INTERNAL E-MAIL SYSTEM BEFORE I PAY FOR A FULL MEMBERSHIP?

A.

All newly-registered female members can send and receive e-mails through our internal e-mail system, although will not be able to send or receive any direct contact details, as this will be deleted by the filter.


Q.

DO YOU MAKE RECURRING CHARGES?

A.

No, your credit card will not be charged re-curringly when your membership expires. It is only up to you whether to continue paid membership or not.


Q.

WHO WRITES THE LETTERS, WHO DOES THE TRANSLATIONS, CAN I GET THE GIRLS' ADDRESSES/TELEPHONE NUMBERS ETC? I SENT GREETINGS TO SEVERAL GIRLS AND THE REPLY WAS VERY QUICK AND IN ENGLISH. I KNOW FEW GIRLS SPEAK ENGLISH OR HAVE COMPUTER AT HOME SO IT SURPRISES ME HOW QUICK AND CLEAR THEIR RESPONSE WAS. WHY IS THIS?

A.

All our advertizing is on the Internet and targeted only on international dating, so majority of ladies who come and post their information have intentions to find their partner in other countries. That is why most of them also have at least basic knowledge of foreign languages. For those who still have difficulty with foreign languages, we have free multilingual electronic translator available in the Russian part of our website. As advertizing can be found only on the net, it means that it's available to people who have access to it either at work, at home or via internet centers. We do not represent any agency, do not do translations or personal meetings. Our Paid members can exchange their direct contact information - e-mails, phones, icq, etc - with all the other members of the site. We do not sell addresses/provide addresses, this only depends on the personal desire of members when to reveal this information. More easy, fast and free way to know if someone is interested in getting acquainted is using our "Show interest" feature, that has been added just recently for the members' convenience.


Q.

WHERE I CAN SEE THE DATE SHOWING WHEN THE AD HAS BEEN POSTED ON THE WEBSITE?

A.

Date of subscription is available in the detailed profile information.


Q.

Would you please let me know how I can upgrade my membership?

A.

Membership plans and methods of payment can be viewed here: https://www.new-dating.com/pay_form.php Upgraded/privileged membership will also get updated and go to the top of search results. Attention! You have to be a registered member to see the link above.


Q.

What is your refund policy?

A.

We do refund orders due to the customer's request when the order is duplicate or made by error.


Q.

I stopped receiving any notifications from New-Dating.com. Why?

A.

Notification messages are sent to you automatically. If you stopped receiving notifications from our dating site it means that your mail server provider started to consider notifications of New-dating.com as spam. That could happen because the notifications have similar text and e-mail providers could mark it as spam. Please check Bulk or Junk folder in your e-mail account. You can also add letters from [email protected] in "approved sender list", "safelist" or "whitelist" and "address book" of your e-mail provider. The problem is that the mail services do not inform you about the messages they are blocking and do not give the opportunity to get all incoming messages. You can use a method called whitelisting to guarantee receiving from our service. All you have to do is to add [email protected] in the list of approved senders. That confirms to mailprovider that you want to receive messages from us. Here is a piece of advice on how to do it with the most popular e-mail services: If your mail is with Gmail. Check your "Spam" folder. If you find our email there, select the message from New-dating.com and click "Not Spam". To ensure future delivery do the following: click on "Contacts" in the left sidebar >>> click on the "Create Contact" at the top of the page >>> type in New-dating.com in the "Name field" and [email protected] in the "Email field" >>> click the "Save" button at the bottom of the page. If your mail is with Yahoo. Check your "Bulk Mail" folder. If you find our email there, select the message from New-dating.com and click "Not Spam". To ensure future delivery do the following: click "Contacts tab" at the top of the page >>> click the "Add Contact" button >>> type in New-dating.com in the "Name field" and [email protected] in the "Email field" >>> then click the "Save" button at the bottom of the page. If your mail is with Hotmail. Check your "Junk email" folder. If you find our email there, select the message from New-dating.com and click "Not Junk". To ensure future delivery do the following: click on "Options" in the upper right hand corner of the page >>> click on "Safe and blocked senders" under Junk e-mail >>> click on "Safe senders" >>> type in [email protected] and click the "Add to list" button. If your mail is with AOL. Check your "Spam" folder. If you find our email there, select the message from New Dating and click "This is Not Spam". To ensure future delivery do the following: right click on "Contacts" in the left sidebar and select "New Contact" from the menu >>> type in New Dating in the "Name Field" and [email protected] in the "Email 1 field" >>> press the "Create" button at the top of the page.


Q.

If I accidentally delete the message , can the administrator of site help me retrieve it?

A.

No. Deleted messages can't be retrieved. Our mailing system works automatically. Administrator doesn't have access to it.



PS: In case you have not found the answer to your questions in the list above, please complete the form below and send your questions, and we will respond you as soon as possible. In case your question is of “frequently asked” nature, it will be added to this page along with the answer.

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